Effective Date: November 14th, 2023

Welcome to veloto.co. This Privacy Policy elucidates how we, veloto.co (referred to as the "Site" or "we"), gather, employ, and disclose your Personal Information during your visit or purchase on our platform.

1. Collecting Personal Information

Upon visiting the Site, we collect specific details about your device, interactions, and data essential for purchase processing. Additionally, if you reach out for customer support, we may collect further information. Personal Information, as referenced in this policy, includes any data uniquely identifying an individual. Refer to the list below for specifics on the collected information and its purpose.

Device Information:

  • Collected Examples: Web browser version, IP address, time zone, cookie information, viewed sites/products, search terms, and site interaction.
  • Purpose: Accurate site loading, analytics for usage optimization.
  • Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared for business purposes with our processors Shopify and Amazon.

Order Information:

  • Collected Examples: Name, billing address, shipping address, payment information (credit card, debit card numbers), email address, and phone number.
  • Purpose: Product/service provision, contract fulfillment, payment processing, shipping arrangement, communication, risk/fraud screening.
  • Source: Collected directly from you.
  • Disclosure: Shared for business purposes with our processors Shopify and Amazon.

Customer Support Information:

  • Collected Examples: Name, billing address, shipping address, payment information, email address, and phone number.
  • Purpose: Provision of customer support.
  • Source: Collected directly from you.
  • Disclosure: Shared for business purposes with our processors Shopify and Amazon.

Sign-up to Receive Updates or Offers:

  • Collected Information: Name, email address, and/or mobile phone number.
  • Purpose: Sending relevant information, offers, promotions, and reminders based on interests and purchase history.
  • SMS Timing: Alerts sent only between 5 AM and 6 PM PST.
  • Opt-Out: Unsubscribe at any time by clicking "unsubscribe" in emails or texting STOP in response to SMS.

Minors: The Site is not designed for individuals under 18, and we do not intentionally collect Personal Information from children. Parents or guardians can request deletion by contacting us at the address below.

2. Sharing Personal Information

We share your Personal Information with service providers to fulfill contracts and provide services. Examples include Shopify (privacy details: Shopify Privacy) and Amazon (privacy details: Amazon Privacy).

3. Behavioral Advertising

We utilize your Personal Information for targeted ads and marketing. Details on opt-out options for major platforms are provided.

4. Using Personal Information

We use your Personal Information to deliver services, including product sales, payment processing, order fulfillment, and keeping you informed about new products, services, and offers.

5. Lawful Basis

As per GDPR, if you are an EEA resident, we process your personal information based on consent, contract performance, legal obligations, protection of vital interests, tasks in the public interest, and legitimate interests.

6. Retention

Upon placing an order, your Personal Information is retained unless you request its erasure. Refer to the 'Your Rights' section below.

7. Automatic Decision-Making

Limited automated decision-making is employed by our processor Shopify to prevent fraud.

8. Your Rights

GDPR: If you are an EEA resident, you have rights to access, port, correct, update, or erase your Personal Information. Contact us through the information below.

CCPA: California residents have the 'Right to Know' and can access, port, correct, update, or erase their Personal Information. Contact us via info@veloto.co or the address below.

Contact Information:

VELOTO INC 30 N GOULD ST STE N SHERIDAN, WY 82801 info@veloto.co

Cookies

We use various cookies for functionality, performance, advertising, and analytics. Refer to our Cookie Policy for details on types and functions.

Changes

This Privacy Policy may be updated to reflect operational, legal, or regulatory changes. Check for updates periodically.

Thank you for entrusting us with your privacy at veloto.co. Your satisfaction and confidence are our priorities.