Shipping Policy
| Rate Name | Condition | Price |
|---|---|---|
| Free Shipping | $59.00 and up | Free |
| Standard Shipping | $0.00–$59.00 | $8.95 |
Free Shipping Policy
Our free shipping offer is applicable to orders with a subtotal of $59 or more. To qualify, ensure your subtotal is at least $59 before tax and after any applied discounts. If the subtotal falls below $59, a standard shipping fee of $8.95 will be charged.
Return Policy
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We operate under a 30-day return policy, allowing you a 30-day window after receiving your item to request a return.
For eligibility, your item must be unworn or unused, with tags, and in its original packaging. Keep the receipt or proof of purchase handy.
Our 30-day refund guarantee is valid for U.S. customers who purchased products exclusively from our official Shopify website.
Refunds are exclusively issued for items successfully delivered. We do not refund handling and original shipping costs for successfully delivered orders; return shipping costs are the customer’s responsibility.
For any return-related inquiries, contact us at info@veloto.co.
Damages and Issues
Upon receiving your order, inspect it immediately. Contact us promptly if the item is defective, damaged, or if you receive the wrong item, allowing us to assess and rectify the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, or gases are non-returnable. Reach out for clarification if you have questions or concerns about a specific item.
Unfortunately, returns cannot be accepted for sale items or gift cards.
Exchanges
For a swift exchange, return the item and, once accepted, make a separate purchase for the desired item.
Refunds
Upon receiving and inspecting your return, we will notify you of the approval status. If approved, a refund will be automatically issued to your original payment method. Keep in mind that your bank or credit card company may require some time to process and post the refund.